357 complaints from state on loss of articles

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New Delhi: As many as 357 complaints of loss of articles sent by post were lodged by the people in Odisha during April to September 2018, said the Ministry of Communications.
According to the response given by the Minister of State (Independent Charge) of Ministry of Communications Manoj Sinha the number of complaints regarding lost articles and delay in delivery sent by post in the country has witnessed a rise.
He added that the increase in complaints is due to the rise in awareness among the customers as the department has made the grievance redressal system robust by reaching out to them.
Significantly, around 65 complaints were registered in 2015-16 while it was 56 in 2016-17 and in 2017-18 it was 497.
The minister was responding to a question by BJD Parliamentary party leader Bhartruhari Mahtab.
Mahtab had asked whether the complaints of loss of articles and delay in delivery sent by post have increased in the country and sought state specific details.