Bhubaneswar: The Director General of Police (DGP) BK Sharma has asked the Superintendents of Police (SPs) and other officials to analyse the feedback on the Mo Sarkar scheme and take appropriate action.
During a high level meeting of the police department Friday, the top cop asked his high ranking department officials to punish erring policemen if they are caught on the wrong foot while rewarding those who do good work. The review meeting was attended by over 350 police officers including Master Trainers from all the districts; many joined the meeting through video conferencing.
A media release from the State Police said, “DGP impressed upon SP and Range IGP & DIGP to analyse feedbacks on daily basis and take targeted corrective and/or disciplinary action. DGP stated that a system of rewards and punishment shall be in place for encouraging and motivating the police personnel in achieving the aims & objectives of “Mo Sarkar” initiative of the Government.” It also added that police personnel who perform well in terms of manners, etiquette, behaviour and response to citizens are being suitably rewarded.
Odisha Police claim that it has taken a number of steps for effective implementation of “Mo Sarkar” initiative of the government which is scheduled to be launched Oct 2, 2019. Training has been imparted on soft skills and on functioning of call centre under the scheme. Similar training programmes were also organised at the district level in the first week of September, 2019.
“We have developed a well-organised system for recording feedback from citizens who come to police station for various official works. A State Level call centre has been established at Bhubaneswar which is a nodal agency for implementing the scheme,” the press release said.
On the other hand, District call centres have also been established in all the districts which function under the direct supervision of District Superintendents of Police. State level call centre and District call centres had started functioning from September 4. Call centre dashboard generates a list of cases including FIRs, petitions and services randomly on which feedback is taken from the complainant or petitioner. Collection of feedback is audio recorded.