New Delhi: Passengers of IRCTC’s Delhi-Lucknow ‘Tejas Express’ will be compensated in case of delays, the Railway subsidiary said Tuesday. This incidentally is the first of its kind offer from any national carrier.
An amount of Rs 100 will be paid in case the delay is for over an hour and Rs 250 for delays of over two hours, the IRCTC said ahead of the launch of its first train. This latest offer is in addition to the Rs 25-lakh free insurance that will be given to passengers of the train.
This travel insurance also includes a coverage of Rs 1,00,000 against household theft and robbery during travel period of the passengers, again a first for those travelling on board trains.
‘Tejas Express’ will be flagged off October 4.
Many countries over the globe compensate passengers for delays – some do so as monetary compensation and some in kind.
It is, however, not clear how IRCTC will calculate the compensation amount or disburse it. The ‘Tejas Express’ will run six days a week.
The Lucknow-New Delhi fare will be Rs 1,125 for AC chair car and Rs 2,310 for executive chair car. The New Delhi-Lucknow tickets will be priced at Rs 1,280 for AC chair car and Rs 2,450 for executive chair car. The train will operate on dynamic fare scheme.
Free tea and coffee will be offered through vending machines and water will be provided through RO machines for passengers on demand. Just like in flights, meals will be served by onboard service staff by trolleys.
PTI