New Delhi: Budget carrier IndiGo announced Thursday that from midnight onwards it was increasing its cancellation and particulars changes fees by Rs 500 done three days before the flight’s departure.
“The revision only applies if the change or cancellation is made within 0-3 days of the travel dates. The charges remain the same in case a passenger is making the change four or more days in advance of the travel dates,” IndiGo said in a statement here.
The carrier said for domestic flights the fees for cancellation and changes would now be Rs 3,500 and Rs 3,000 respectively, if it was done within three days of the flight’s departure.
If the cancellation or detail change is done on a domestic ticket at any time apart from the aforementioned three-day period, the fees would remain at Rs 3,000 and Rs 2,500 respectively, the airline said. Before this announcement, IndiGo charged a flat rate of Rs 3,000 and Rs 2,500 for cancellation and detail changes on domestic tickets.
In line with the passenger charter released by the Ministry of Civil Aviation (MOCA) in February this year, the airline has already allowed its customers to make any changes or cancellations free of charge within 24 hours of booking on domestic flights, provided they have booked their tickets at least seven days in advance of the scheduled departure.
William Boulter, Chief Commercial Officer, IndiGo said Thursday, “We have revised our flight cancellation and change fee effective midnight today. This will help us bring down the last-minute changes to a minimum, enabling better capacity utilisation on-board. Improved processes will help us to continue providing IndiGo’s on-time, courteous and hassle-free service at affordable fares.”
For international flights flying within the Indian sub-continent, the fees for cancellation and changes would now be Rs 3,500 and Rs 3,000 respectively, if it is done within the three-day period before the flight’s departure.
For cancellation and changes done on any other time period apart from the aforesaid three-day period, the passenger would be shelling out Rs 3,000 and Rs 2,500 respectively, on international flights within the Indian sub-continent.
PTI