HANGZHOU, China: Gliding silently through Alibaba Group Holding Ltd’s (BABA.N) futuristic “FlyZoo” hotel, black disc-shaped robots about a meter in height deliver food and drop off fresh towels.
The robots are part of a suite of high-tech tools that Alibaba says drastically cuts the hotel’s cost of human labor and eliminates the need for guests to interact with other people.
Formally opened to the public last month, the 290-room FlyZoo is an incubator for technology Alibaba wants to sell to the hotel industry in the future and an opportunity to showcase its prowess in artificial intelligence.
It is also an experiment that tests consumer comfort levels with unmanned commerce in China – a country where intrusive data-sharing technology is readily tolerated and often met with enthusiasm.
“It’s all about the efficiency of the service and the consistency of service, because the robots are not disturbed by human moods. Sometimes, we say we are not in the mood, but the system and the robot will always be in the mood,” said Andy Wang, CEO of Alibaba Future Hotel Management, the unit that oversees the hotel project.
A staff member walks in the hallway during a demonstration to the media at Alibaba Group’s futuristic FlyZoo hotel in Hangzhou, Zhejiang province, China January 22, 2019. REUTERS/Xihao Jiang
In the rooms, Alibaba’s voice command technology is used to change the temperature, close the curtains, adjust the lighting and order room service.
At the hotel’s restaurant, taller capsule-shaped robots deliver food that guests have ordered via the FlyZoo app while at a separate bar, a large robotic arm can mix more than 20 different types of cocktails. Facial recognition cameras add charges to the room rate automatically.
To check out, guests press a button on the app after which the room locks and they are automatically charged through Alibaba’s online wallet. Once this is done, the guests’ facial scan data is immediately erased from Alibaba’s systems, said Wang.
REUTERS
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